centrelink
Centrelink is an Australian government agency delivering a range of services to the Australian community. Centrelink offices provide:
- registration and acceptance of all new applicants for income support and employment assistance
- access to a national job vacancies database
- referrals for employment assistance
- specialist labour market assistance services for disadvantaged groups, including Aboriginal and Torres Strait Islander people, sole parents, people with disabilities, migrants and young people
Senior customer service advisers can assist people with a disability, injury or illness in finding employment by helping them access training, vocational rehabilitation and employment assistance. These specialist advisers can also make recommendations relating to medical qualification for complex disability and carer payment claims. They also have specialist knowledge in the jobs, education and training. They aim to improve the financial circumstance of recipients of parenting payment, carer payment, widow B pension, widow allowance and partner allowance by helping them into the workforce. Customer service advisors can also assist customers access training, education and employment opportunities and find child care.
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Commonly used Centrelink numbers
Appointments
T: 13 10 21
Centrelink multilingual call
T: 13 12 02
Customer relations
T: 1800 050 004
Farm assistance
T: 1800 050 585
Self service
T: 13 62 40
TTY
T: 1800 810 586
TTY customer relations
T: 1800 000 567
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Services and payments
ABSTUDY
T: 13 23 17
Assistance for Isolated Children (AIC)
T: 13 23 18
Centrelink’s business hotline
T: 13 11 58
Disability, sickness and carers
T: 13 27 17
Employment services
T: 13 28 50
Family assistance office
T: 13 61 50
Financial information national seminar booking service
T: 13 63 57
Retirement services
T: 13 23 00
TTY ABSTUDY
T: 1800 639 109
Youth and student services
T: 13 24 90
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General information is also available on the Centrelink website: www.centrelink.gov.au.